FAQs

• Do you have wheelchairs?

  Yes. Wheelchairs are complimentary and Amigos (motorized wheelchairs) are available for a nominal fee at the Information Booth in Ramblas - Entry 3.

• Where is the lost and found?

  Please report any lost or found items to the Information Booth (Ramblas - Entry 3) or to any of our Dolphin Mall security officers.
  
  Lost and Found items are held in the dispatcher's office located adjacent to the Mall Management office in Ramblas.

• Do you have valet parking?

  Yes. We provide two valet parking locations on the East and West sides of Ramblas Plaza - Entry 3. Weekday rate is $7, weekend rate is $10 (Friday, Saturday, & Sunday).

• Where can I find restaurants?

  You can find a host of restaurants in the first level of the Ramblas Plaza, Entry 3. They are:

  Buffalo Wild Wings Grill & Bar

  Jaque Mate

  El Gran Inka

  Metropol Puerto Rican & Cuban Cuisine

  Charcoal's Latin Grill 

  Johnny Rockets

  KOBE Japanese Steak & Seafood

  P.F. Chang's China Bistro

  Rotelli Pizza & Pasta

  T.G.I. Friday's

  Texas de Brazil Churrascaria

  The Cheesecake Factory

  You can also grab a bite at one of the restaurants located in the new wing of Ramblas Plaza:

  Cabo Flats

   Milanezza

  The second level of the Ramblas Plaza is home to:

  Cobb Dolphin 19 Cinemas

  CineBistro

  Cool de Sac 

  Dave & Buster's

  Bowlero

   

  More culinary options can be found in the Food Court located inside of Entry 8, including:

  Burger King

  Charley's Grilled Subs

  Chicken Connection

  Haagen-Dazs

  Kelly's Cajun Grill

  Latin Grill

  Sbarros Pizzeria

  Suki Hana

  Cilantro

  Yeung's Lotus Express

• Where are the Automated Teller Machines (ATMs) located?

  ATMs are located in:

   

  • Playa - Entry 2 by Old Navy, Entry 8 by Food Court

   

  • Ramblas - Entry 3 by Haagen Dazs

   

  • Moda - Entry 4 by Saks Fifth Avenue OFF 5TH

• Do you have public transportation?

  Yes. At this time, the Dolphin Mall Shuttle Service drops off and picks up passengers outside of Entry 8. The Shuttle Bus Service transports tourists to the mall from select hotels in the Miami International Airport area, Downtown Miami, and Miami Beach area. We also have motorcoach drop-offs at Entry 8. Taxi pick-ups are available in Playa - Entry 8 and Ramblas - Entry 3.

• Are pets allowed?

  Possession of pets, except service animals such as Leader Dogs are prohibited.

• Is smoking allowed?

  No. Smoking in interior common areas, corridors or other locations is prohibited.

• Can I purchase online tickets for the movie theater?

  Yes. Click here for showtimes & tickets.

• How can I get to the mall?

  For directions, click here. We also offer a shuttle bus service that transports tourists to the mall from select hotels in the Miami International Airport area, Downtown Miami, and Miami Beach, Visit this page for shuttle bus routes: http://www.shopdolphinmall.com/directions#tab-5

  There are motorcoach drop-offs at Entry 8. Refer to this page for more info.

• What amenities do you have for kids?

  Yes! We have breakfast-themed children's play area located in the food court as well as several family-friendly restaurants and entertainment venues such as Cobb Dolphin 19 Cinemas, Dave & Buster's, Bowlero, and many more. We also have strollers with entertainment for rent in several areas of the mall.

• Any special amenities for tourists?

  Yes. We have several amenities for tourists. Refer to our Visitors Center page for more info.

• How can I reach mall security?

  You can reach them at (305) 599-9428 or visit the Security Department located in Ramblas by entry 3.

• Do you have lockers?

  Yes, lockers are available next to the bathrooms in the food court and the bathrooms by Victoria's Secret for a nominal fee of $5 for large lockers and $3 for small lockers.

  Large Lockers: 35 x 16 x 24 inches

  Small Lockers: 17 x 11 x 17 inches

• Do you have strollers?

  Yes, we offer strollers for rent for $5. There are several locations throughout the mall including in front of the Information Booth by entry 3 in Ramblas. Double strollers are available for rent for $7 and are located near the entrance of the Food Court, entry 8.

• Does Dolphin Mall have Wi-Fi?

  Dolphin Mall has free Wi-Fi throughout the mall. Select .FREE_DolphinMall on your Wi-Fi enabled device’s setting in order to get access. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

• Do you have motorized carts?

  Yes, we do have motorized carts for rent. Please visit the Information Booth for more details.

• Do you have a pharamcy in the mall?

  We have PharmaBox's located in the mall with various pharmaceutical products.

• Where is the Information Booth located?

  The Information Booth is located in Ramblas by Entry 3, in front of Starbucks.

• How can I get the Passport to Shopping discount book?

  Passport to Shoppping disocunt books are available for tourists at the Information Booth located in Ramblas, by Entry 3 in front of Starbucks.